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Social Media Forum Social Media is the *biggest* opportunity for your business online - we are on the beginning of the curve - discuss here.

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Unread 05-16-2018, 12:19 PM   #1
edefiners
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Hi


How to handle negative comments on social media?

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Unread 05-17-2018, 10:06 AM   #2
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The most famous answer is " dip it with positive comments ". It's a standard practice. For any good product, you will get a lot of positive reviews. All you have do is ask your customers to help you with reviews. You can give some rewards for that as well.

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Unread 05-18-2018, 07:16 AM   #3
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7 Ways to Deal With Negative Social Media Comments
* You can't react if you don't know
* Be quick to acknowledge
* See it from their point of view
* Take it out of the spotlight
* Say sorry when it's your fault
* Keep track
* Don't feed the social media trolls
* Talk the talk and walk the walk

Last edited by efusionworld; 05-18-2018 at 07:17 AM.. Reason: Edit

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Unread 05-19-2018, 12:30 PM   #4
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5 way to handle negative comment on social media:

1. Don't react on post. you don't know.
2. Think before you react.
3. Don't make assumptions.
4. Acknowledge your mistakes.
5. Respond to all comments.
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Unread 05-21-2018, 07:47 AM   #5
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Ignoring negative comments is a bad idea. If you talk to them and keep the thread active with positive negotiations, that is only going to help your brand.


If you keep them idle or attack them, things are going to be messy.

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Unread 05-23-2018, 09:00 AM   #6
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Don't panic
Have social media analytics service in place
Face up with negative feedback
Be quick
Be polite
Don't try to win the argument
Hire a communication specialist
Get rid of internet trolls
Learn from the others

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