dkelly85

Hi, First time post here. I'm hoping you can help :-).

I work for a small company who send out 1-2 eshots a month to around 10,000 users. We recently installed activcampaign on our server (before that we used a hosted service).

Since then we have had a lot of bounce issues. This was to be expected as some of the lists were years old. Around 2000 addresses were removed due to hard boucing.

The last email I send had around 100 bounces. I'm not sure if there is a problem or if this can be seen as an 'acceptable' level of bounces. I get the feeling when we were using the hosted system we were not getting the full picture.

I have signed up for the feedback loop forms etc.

Any advice or tipson what you would do to investigate this matter would be fantastic. If you need more details let me know.

Thanks alot :-)

bhup18

If you e-mailed an old list, removal of 2000 addresses is not out of the ordinary (depending how old this list is) ; ISPs remove dead accounts all the time.

You should look at the bounce code to ensure there isn't other issues such as blocks by the destination mail server.